How are Charleston businesses using AI?

The directory on this page lists sourced Charleston and Lowcountry examples. Katsubō Chicken & Ramen in Park Circle answers takeout, reservation, hours, and hiring calls with an AI phone attendant. SoundHound reports that MUSC Health handles 2.2 million interactions a year by voice and chat. That figure is the vendor’s. The Town of Mount Pleasant uses Sawyer, from the Charleston company Citibot, and the directory lists 70+ languages on web and text. Statewide, the S.C. Department of Employment and Workforce reported on September 14, 2026 that 17.2% of South Carolina respondents to the Census Bureau’s Business Trends and Outlook Survey had used AI in the last two weeks. The post is https://dew.sc.gov/labor-market-information-blog/2026-09/how-are-businesses-south-carolina-using-ai.

What share of South Carolina businesses used AI?

In that September 14, 2026 post, 17.2% of South Carolina respondents said they had used AI in the last two weeks. The post puts the U.S. figure at 17.9%. 73.4% of South Carolina businesses said they had not used AI, and 9.4% answered "Do not know." The survey was conducted between November 2025 and February 2026. It counts AI use the employer has authorized. It does not show a worker who skips a tool the firm told them to use, or one who opens a tool the employer never approved.

What are South Carolina businesses using AI to do?

The same post says about 13.6% of all South Carolina businesses used some form of AI for sales and marketing, 12.5% for strategy and business development, and 9.9% for public relations and communications. 19.7% of South Carolina businesses used generative AI such as ChatGPT, Gemini, Copilot, or Claude. Among those businesses, 86.5% used it for writing and editing, about 47.9% to search for information or technical help, and 42.5% to analyze, translate, or summarize documents.

Is AI replacing workers, according to the state post?

The post says that among businesses that reported using AI, 96.3% said AI had no effect on total employment. 14.8% of AI-using businesses said that, in the last six months, AI had performed operations previously done by existing software. In comparison, 8.3% said it had performed a task done by an employee. Within that group, 85.3% said only a small number of tasks previously done by employees were instead performed by AI.

A field guide · Charleston, SC

AI in Charleston, SC

Charleston businesses using AI. A free directory of real Lowcountry examples: the tool, the result, a public source, and a prompt you can copy.

Three local examples every Tuesday, plus one prompt you can use that afternoon. Free.

A ramen shop in Park Circle answers its phone with AI. SoundHound reports MUSC handles 2.2 million interactions a year by voice and chat. Mount Pleasant answers residents in 70+ languages on web and text. 28 sourced examples.

Updated October 16, 2026

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Common questions

How are Charleston businesses using AI?: The directory on this page lists sourced Charleston and Lowcountry examples. Katsubō Chicken & Ramen in Park Circle answers takeout, reservation, hours, and hiring calls with an AI phone attendant. SoundHound reports that MUSC Health handles 2.2 million interactions a year by voice and chat. That figure is the vendor’s. The Town of Mount Pleasant uses Sawyer, from the Charleston company Citibot, and the directory lists 70+ languages on web and text. Statewide, the S.C. Department of Employment and Workforce reported on September 14, 2026 that 17.2% of South Carolina respondents to the Census Bureau’s Business Trends and Outlook Survey had used AI in the last two weeks. The post is https://dew.sc.gov/labor-market-information-blog/2026-09/how-are-businesses-south-carolina-using-ai.
What share of South Carolina businesses used AI?: In that September 14, 2026 post, 17.2% of South Carolina respondents said they had used AI in the last two weeks. The post puts the U.S. figure at 17.9%. 73.4% of South Carolina businesses said they had not used AI, and 9.4% answered "Do not know." The survey was conducted between November 2025 and February 2026. It counts AI use the employer has authorized. It does not show a worker who skips a tool the firm told them to use, or one who opens a tool the employer never approved.
What are South Carolina businesses using AI to do?: The same post says about 13.6% of all South Carolina businesses used some form of AI for sales and marketing, 12.5% for strategy and business development, and 9.9% for public relations and communications. 19.7% of South Carolina businesses used generative AI such as ChatGPT, Gemini, Copilot, or Claude. Among those businesses, 86.5% used it for writing and editing, about 47.9% to search for information or technical help, and 42.5% to analyze, translate, or summarize documents.
Is AI replacing workers, according to the state post?: The post says that among businesses that reported using AI, 96.3% said AI had no effect on total employment. 14.8% of AI-using businesses said that, in the last six months, AI had performed operations previously done by existing software. In comparison, 8.3% said it had performed a task done by an employee. Within that group, 85.3% said only a small number of tasks previously done by employees were instead performed by AI.